Before contacting Technical Services, please make sure your copy of the software is registered. As a registered user of the current software release, you are entitled to technical assistance should you have any questions.
You will need your serial number when registering your copy of software or when contacting Technical Services.
About your problem, please show us the full command you typed and the output is produced, including any error messages.
The quickest way to obtain support is via email to info[at]statisme[.]com. This allows us to assign your question to a specialist.